Passenger Reservations, Billing & Transit Policies
1. Credit Cards Accepted
We accept all major credit cards. Service is operated and provided by Newton Airport Taxi.
2. Billing Statement Descriptor
"NEWTON AIRPORT TAXI" will appear on your credit card billing statement for charges processed through our dispatch system.
3. Service Hours
We provide 24/7 airport transportation and private chauffeur service, except during an officially declared State of Emergency.
4. Payment Options
Credit card is accepted for online reservations, and a valid payment option is required to complete an online booking. All payment and corporate billing correspondence goes to our dispatch email at dispatch@newtonairporttaxima.com.
5. Luggage Restrictions
Maximum luggage restrictions apply depending on your selected vehicle capacity. Please verify your vehicle’s luggage capacity on our Executive Fleet or Fare Quote page prior to booking. Any additional luggage beyond standard capacity may cost $3.00 per item—please specify your exact luggage count while booking.
6. Changes & Modifications
Changing, modifying, or canceling a reservation is free of charge when requested at least 4 (four) hours prior to your scheduled pickup time. Please email dispatch@newtonairporttaxima.com or call (617) 658-7057 for any change or cancellation request.
7. Refunds
Any approved refund for a reservation paid by credit card will be processed within 24 (twenty-four) hours.
8. No-Show Policy
In the case of a passenger no-show, a full-fare no-show charge will apply and no refund will be allowed. Passengers must call (617) 658-7057 or email dispatch@newtonairporttaxima.com to reschedule, change, or cancel an existing reservation at least 4 (four) hours before scheduled pickup.
9. Cancellation Policy
Cancellations requested at least 4 (four) hours before the scheduled pickup time will be refunded in full. Cancellations made less than 4 (four) hours prior to pickup are not eligible for a refund.
10. Advance Reservations
Online reservations are required at least 4 (four) hours in advance to schedule a vehicle. If you need an urgent or immediate booking, please call us directly at (617) 658-7057.
11. Tolls & Airport Fees
All standard tolls and airport charges are included in your quoted fare in accordance with Airport Authority rules.
12. State of Emergency & Severe Weather
In the event of a declared State of Emergency, severe snowstorm, or heavy snowfall, we may need to cancel service for passenger and chauffeur safety. We will contact the passenger prior to cancellation. For trips canceled due to natural causes or severe weather, a reschedule or refund may be requested and issued.
13. To-Airport Pickup Waiting Time
For all pickups going to the airport, your chauffeur will wait up to 15 (fifteen) minutes past the scheduled pickup time. Please contact your chauffeur or our dispatch desk at (617) 658-7057 if you need additional time; otherwise, a no-show charge may occur.
14. From-Airport Pickup Waiting Time
For all pickups arriving from the airport, your chauffeur will wait up to 1 (one) hour from the actual flight arrival/landing time. If you need more than 1 (one) hour, please contact your chauffeur or dispatch at (617) 658-7057 so a no-show charge does not occur.